Andres Ramirez Jr.

{

"name": "Andres",

"occupation": "i.t. engineer",

"likes": ["cars", "chinese food", "photography"],

}

My Work

IT Solutions Engineer, The Believer Company
Current

Application Support Engineer, Pie Insurance

Leading the development and deployment of an efficient IT support process with a proactive approach.
Integrating AI into critical workflows to enhance resolution times and efficiency.
Implementing proactive monitoring solutions for both internal and external SaaS applications.
Creating custom detection scripts to ensure software installations meet requirements before deployment.
Automating installation workflows for seamless version management and detailed logging.
Streamlining cross-platform deployment by optimizing scripts for both Windows and macOS environments.

Led process automation efforts, reducing ticket resolution time by 27%, improving CSAT scores by 15%, and cutting software costs by 10%.
Managed sprint planning, developed KPIs, and improved data visibility using BI tools like Domo.
Spearheaded engineering projects to enhance product functionality and developed a robust Incident Management process.
Mentored junior engineers and collaborated with stakeholders on software solutions.
Served as an administrator for Jira, Jira Service Desk, Confluence, Domo, Slack, and OpsGenie, while supporting tools like MongoDB, Okta, DataDog, Octopus, GitHub, Salesforce, and AWS.

About Me

I have a strong background in IT, with a knack for streamlining workflows, automating processes, and making systems run more efficiently. I’ve led projects that improved product functionality, set up key performance metrics, and built solid incident management processes. Along the way, I’ve worked as an admin for tools like Jira, Confluence, Domo, and Slack, while also supporting platforms like MongoDB, Okta, and AWS to keep everything running smoothly. I also love mentoring junior engineers and working with stakeholders to drive innovation and efficiency.

Beyond work, I love working on my car, hanging out at car shows, and snapping photos. You’ll also catch me flying FPV drones or designing and 3D printing parts for all different uses. Check out the personal section if you're interested.